Refund & Cancellation Policy
Last updated: 6 July 2026
1. Failed searches — automatic, instant
If a lookup does not give you a result — the service is unavailable, the details you entered are not accepted, or no record exists for the number given — the full amount is refunded to your wallet automatically and immediately, with no action needed. Nothing is charged for a search without a result.
2. Failed or duplicate recharges
If money was deducted from your bank/UPI but your wallet was not credited, raise a support ticket with the payment reference (UPI reference or Razorpay payment ID) and we will trace it with the gateway and credit or refund it.
3. Unused wallet balance
You may request a refund of your unused wallet balance at any time by raising a support ticket from your dashboard or emailing us. Verified refunds are processed to the original payment method within 7 working days. Amounts credited as promotional or admin adjustments are not refundable in cash.
4. Completed searches
A successful search delivers the purchased data instantly and is therefore non-refundable once results are displayed, except where the delivered data was demonstrably corrupted or incomplete due to a fault on our side.
5. How to reach us
Raise a ticket from Dashboard → Support (fastest), or email info@rcmitra.com with your registered mobile number and transaction ID. We acknowledge within 24 hours on business days.